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FAQ

What is the estimated shipping time for most products?

Your product will be despatched within 1 working day, orders should be delivered within 3 to 5 business days UK only following order confirmation. Please allow up to 7 business days before contacting us and we will gladly assist you.

Is my payment being handled securely?

Absolutely! Security is our number one priority when it comes to your payment and account information. We are well known to comply with the highest level of PCI (Payment Card Industry) standards.

What is the easiest way to contact Global Product if I have a question, comment or concern?

Simply shoot us an email at info@bioenergiser.com and we'll have a response within 1 - 2 business days!

Can I ship my order to someone else?

Yes, orders can be shipped to a different address than the billing address. After you enter your billing address during checkout, you’ll have the option to enter a new shipping address.

Can I cancel my online order?

We immediately start to process your order as soon as it’s placed. There isn’t a delay that allows us time to cancel or change orders once they’re submitted. We apologize for any inconvenience. If you need to make changes, please wait to receive your order and make any returns at that time.

How do I sign in?

If you are a returning customer, click the ‘My Account’ tab located on the right side at the top of the screen, and enter your email address and password. If you are a new customer, click the ‘My Account’ and create an account.

How can I reset my password?

In the ‘My Account’ page, click on “I forgot my password”, located underneath the sign in. This will open a new window, where you’ll be asked for your email address. Enter your email, and we’ll send you a link to reset your password. Click on the link this will open a new window where you can reset your password.

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